Job Details

This position is to provide Onsite Technical Support in San Francisco, CA. We’re looking for a mid-level Systems Engineer who is technically strong, eager to learn, and excited to grow within a fast-paced, client-facing environment. If you have a solid IT foundation, enjoy solving problems, and want to deepen your knowledge in infrastructure, systems, and project delivery — we’d love to hear from you.

Job Responsibilities and Duties

• Deliver excellent customer service and technical support both onsite and remotely.
• Troubleshoot and manage Windows Server environments, Active Directory, and core networking components.
• Support cloud services like Microsoft 365, Exchange Online, Azure AD (Entra ID), and email security tools like Mimecast or Proofpoint.
• Configure and maintain systems and devices: firewalls, switches, access points, virtual machines (VMware), storage devices, and backup solutions.
• Work with financial and business applications like QuickBooks, Sage, or Microsoft Dynamics GP.
• Assist in managing and updating internal SharePoint sites and permissions.
• Contribute to projects — system upgrades, migrations, rollouts
• Create and maintain documentation for technical processes, configurations, and best practices.
• Communicate clearly with teammates and clients to provide updates, share findings, and collaborate on troubleshooting.
• Stay proactive by identifying recurring issues, proposing improvements, and helping shape support processes.

Qualifications

• 4+ years of IT experience, ideally in a client-facing or MSP environment.

• Hands-on experience with:
  • Windows Server, Active Directory, DNS, DHCP, Group Policy
  • Microsoft 365 / Exchange Online / Azure AD
  • Networking basics: routers, switches, firewalls, VPNs
• Solid diagnostic and problem-solving skills
• Excellent written and verbal communication
• A team player who’s proactive, detail-oriented, and thrives in a fast-moving environment
• A valid driver's license and access to reliable transportation for local client visits

You’re probably right for the role is you have:

• Experience supporting financial or professional services industries
• Familiarity with VMware, Citrix, or NAS/SAN storage
• Experience with ConnectWise or other PSA/RMM platforms
• Prior work in a Managed Services Provider (MSP) environment