Job Details

Job Summary:
Seeking a detail-oriented and motivated individual to manage high-volume appointment scheduling and provide exceptional customer service to patients.

Key Responsibilities:

• Accurately answer and schedule patient appointments in a fast-paced environment
• Handle a high volume of phone calls efficiently and professionally
• Verify and input patient information into the scheduling system with precision
• Perform insurance verification
• Provide courteous and effective support to patients
• Resolve patient inquiries or escalate issues to the appropriate department
• Direct calls to the correct personnel or departments
• Carry out additional tasks as assigned by management

Qualifications:

• High School Diploma or GED required
• Minimum of six (6) months of clerical or administrative experience
• Strong communication and problem-solving skills
• High attention to detail and ability to meet deadlines
• Capable of multitasking and working independently
• Demonstrates professional phone etiquette and a customer-first attitude