Job Details

Are you a people person with a passion for problem-solving? Do you thrive in fast-paced environments where no two days are the same? We’re looking for a Customer Service Representative to be the friendly and knowledgeable voice of our moving supply company.

Our mission is to take the stress out of moving by providing top-quality supplies and outstanding service. As a key member of our customer support team, you’ll help customers find the right products, resolve issues quickly, and make their moving experience as smooth as possible.

What You’ll Do:

• Respond to customer inquiries via phone, email, and chat with professionalism and care

• Guide customers in selecting the right moving supplies for their needs

• Process orders, returns, and exchanges accurately and efficiently

• Troubleshoot delivery issues and provide timely solutions

• Collaborate with our warehouse and shipping teams to ensure customer satisfaction

• Maintain detailed records of customer interactions using our CRM system

What We’re Looking For:

• 1+ year of customer service or call center experience (moving or retail experience a plus)

• Strong communication and active listening skills

• Comfortable using computer systems and customer service software

• Positive attitude, team player, and dependable work ethic

• Ability to multitask and stay calm under pressure

• High school diploma or equivalent required

What We Offer:

• Competitive hourly wage + performance incentives

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee discount on all products

• A supportive, team-focused work environment

• Opportunities for growth and advancement