Job Details

Back to Listings Apply on ZipRecruiter

Part-Time Weekend Lifeline Call Supervisor

Standard

ProPivotal

Framingham, MA

Job Type

Part_Time

Salary

Not specified

Posted Date

July 15, 2025

Job Description

Part-Time Weekend Lifeline Call Supervisor

We are seeking a compassionate and composed individual to supervise weekend operations for a mental health lifeline. This critical role involves supporting vulnerable callers, guiding frontline staff, and ensuring a high standard of care during emotionally intense conversations.
This is an ideal opportunity for someone with experience in call center leadership and a desire to make a meaningful impact.

Job Details:

Pay Rate: $22.00/hour
Schedule: Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM
On-site in Framingham, MA

Key Responsibilities:

Answering incoming calls from individuals experiencing mental health crises, suicidal ideation, or emotional distress
Demonstrate empathetic, judgment-free listening while maintaining professional boundaries
De-escalate challenging calls and provide crisis intervention as needed
Supervise and support Call Takers during shifts, offering real-time guidance and feedback
Maintain clear documentation and escalate serious concerns per protocol
Navigate between multiple systems and tools efficiently during calls

Required Experience:

Minimum 1 year of supervisory or manager experience in a call center or customer support environment
Must have prior call center experience
Experience handling emotionally challenging conversations in a professional context

Nice-to-Have Experience:

Experience in telehealth, social work, or mental health support roles
Familiarity with crisis response protocols and mental health escalation pathways
Direct exposure to crisis intervention, mental health services, or related roles

Required Skills:

Ability to remain composed and compartmentalize after intense or distressing interactions
Proficiency with Microsoft Office Suite (MS Word, Outlook, Excel)
Strong verbal communication and emotional regulation under pressure

Company Description

Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Company Description

Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.\r\n\r\nProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.