Job Details

A company in Laguna Niguel is seeking a highly skilled and detail-oriented Verification Specialist II to conduct thorough screenings, ensure compliance, and provide exceptional service. This is a temp to hire position. The shift is Monday to Friday 8AM to 5PM. The pay is $23-$25 based on experience. This position is fully on-site, with no remote option.

Key Responsibilities:

• Conduct thorough and efficient research to verify the accuracy of information provided by candidates, ensuring that the screening process progresses smoothly and within designated timelines.

• Process background reports in strict adherence to current reporting guidelines and industry standards, maintaining integrity and confidentiality throughout.

• Conduct drug and alcohol screenings as part of the verification process.

• Provide prompt follow-up and follow-through on all requests, reports, and escalations, ensuring that no task is left unresolved or overlooked.

• Adhere to prescribed scripts and guided call paths within the software platform to ensure consistency and efficiency in communication with candidates and colleagues.

• Maintain an up-to-date and comprehensive understanding of all current guidelines and regulations relevant to the screening process.

• Ensure the accuracy and timely delivery of all reports, meeting or exceeding established turnaround times.

• Communicate with candidates and peers with tact, diplomacy, and professionalism, fostering positive relationships and a supportive work environment.

• Cultivate a mindset of continuous improvement, actively seeking opportunities to enhance processes and procedures for greater efficiency and effectiveness.

• Remain open to cross-training in other functions outside of immediate responsibilities, contributing to a flexible and adaptable team dynamic.

• May participate in mentoring, training, and coaching of new team members within the immediate team, contributing to their professional development and success.

• Track and report results in accordance with company guidelines and policies, ensuring transparency and accountability in all activities.

Job Requirements:

• Bachelor's degree or equivalent experience in a related field.

• 3 to 5 years of experience in conducting verification processes and ensuring compliance, preferably in the background screening industry.

• Strong interpersonal skills

• Ability to maintain composure and handle disputes and escalated customer issues with professionalism.

• Exceptional organizational and problem-solving abilities.

• Bilingual proficiency is advantageous.

• Analytical thinking skills to evaluate, resolve, or escalate client requests/issues as needed.

• Ability to communicate effectively at all levels within the organization (internally and externally).

• Team player mindset with the ability to collaborate effectively in a team environment.

Benefits:

• Medical, Dental and Vision Insurance

• Telemedicine 24/7

• Employee Assistance Program (EAP)

• Life and AD&D Insurance

• Short-Term and Long-Term Disability

• Health Savings & Flexible Spending Accounts (if applicable)

• 401(k) Retirement Plan