Job Details

Reports to: Executive Director (serving as interim Director of Human Resources)

FLSA Status: Non-exempt

Position Summary:
The Human Resources Generalist is often the first point of contact for prospective team members and plays a vital role in shaping their experience at The Well. This position embodies our person-first approach by adapting processes to meet individual needs, challenges traditional HR practices when they no longer serve our people, and seeks innovative solutions that foster a culture of inclusion, hope, and belonging. The ideal candidate is welcoming, responsive, and invested in the success of every team member—current and future. This is a full-time, in-office position based at The Well in Norfolk.

Core Values:

• Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
• Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
• Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
• Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Qualifications:

1. Education & Certification
   • Bachelor’s degree in Human Resources, Business Administration, or related field required.
   • At least two years of human resource management experience preferred.
   • SHRM-CP or SHRM-SCP desired.
2. HR Knowledge & Technical Skills
   • Thorough knowledge of employment-related laws and regulations.
   • Proficient with Microsoft Office Suite.
   • Ability to learn and use basic digital platforms to manage intranet content and website job postings.
   • Strong attention to detail and ability to manage operational systems, such as tracking licensure, CEUs, payroll data, and resource logistics.
3. Communication & Interpersonal Skills
   • Excellent verbal and written communication skills; professional and warm across phone, in-person, email, and text interactions.
   • Excellent interpersonal, negotiation, and conflict resolution skills.
   • Ability to act with integrity, professionalism, discretion, and emotional intelligence when handling confidential and sensitive matters.
4. Organizational & Cognitive Skills
   • Excellent organizational skills and attention to detail.
   • Excellent time management skills with a proven ability to meet deadlines.
   • Strong analytical and problem-solving skills.
   • Ability to prioritize tasks and to delegate them when appropriate.

Duties and Responsibilities:

1. Recruitment, Hiring, and Onboarding

• Recruit, interview, and welcome new team members with a focus on cultural alignment and individual strengths, ensuring every candidate experiences The Well’s person-first approach.
• Collaborate with directors and supervisors to identify the skills and competencies needed for each opening.
• Recruit and onboard interns and volunteers, ensuring their roles align with The Well’s mission and core values.
• Conduct or acquire background checks and employee eligibility verifications.
• Conduct onboarding activities for new employees, facilitate orientation, and ensure all onboarding requirements are completed per agency guidelines.
• Update and manage current job postings on the organization’s website.
• Represent The Well at job fairs and community events to support recruitment efforts and increase visibility.

2. Training, Development, and Compliance Tracking

• Organize, coordinate, and communicate internal team member trainings; oversee The Well’s on-demand training platform.
• Monitor and document completion of required training, continuing education, and work assessments for compliance.
• Track licensure and certification expiration dates; maintain systems for CEU tracking and renewal.
• Evaluate training progress and barriers with supervisors to ensure trainings are effective and meaningful.
• Support employee development through creative, individualized learning opportunities and adaptive supervision structures.

3. Payroll, Benefits, and HRIS Support

• Provide regular support to the Payroll & Benefits Specialist by:
  • Double-checking payroll and verifying wage calculations.
  • Ensuring accurate benefits enrollment and data entry into the HRIS system.

4. Employee Relations and HR Administration

• Maintain employee personnel files in accordance with agency policies and procedures.
• Execute and support HR processes—including disciplinary actions, investigations, performance and talent management, morale, workplace safety, and recognition—under the direction of program directors and in alignment with agency policies.
• Respond to employment-related inquiries, escalating complex or sensitive matters to the appropriate supervisor.
• Design and lead employee recognition efforts that build a culture of appreciation and belonging.
• Maintain compliance with federal, state, and local employment laws and regulations, and regularly review internal practices to ensure alignment.
• Stay current on trends, regulatory changes, best practices, and new technologies in HR, talent management, and employment law.
• Use data from surveys and interviews to challenge outdated systems and develop people-centered, innovative HR practices.

5. Internal Communications and Culture

• Maintain up-to-date content on the intranet (e.g., birthdays, anniversaries, announcements).
• Participate in committees relevant to the HR function, such as the Justice, Equity, Diversity, and Inclusion (JEDI) Council.
• Organize The Well’s internal apparel store, including gathering team preferences, updating offerings, and sending quarterly announcements.

6. Onboarding and Offboarding Logistics

• Manage resource logistics for new hires and terminations, including issuing and collecting keys, phones, computers, and other equipment.
• Coordinate with supervisors to ensure new hire office space is prepared and thoughtfully planned.
• Support offboarding processes by ensuring required forms are completed, system access is revoked, exit interviews are offered, and agency resources are returned.

7. Other Responsibilities

• Flexibility to work occasional evenings and/or weekends as needed to fulfill responsibilities.
• Perform other related duties as assigned.

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.
2. Must be able to lift 15 pounds at times.
3. Must be able to access and navigate each department at the organization’s facilities.