Customer Service Representative
Standard
Russell Tobin

Wilmington, DE


Category

Business

Job Type

Not Specified

Salary

14USD - 15.15USD per hour

Posted Date

July 30, 2025


Job Description

Job Description

Job Description

Job Opportunity: Customer Support Representative
Location: Wilmington DE
Pay Rate: $15.15 

Responsibilities
Handle high-volume inbound customer calls and back-office functions including billing, collections, and field service scheduling.

Investigate and resolve customer inquiries and complaints related to billing, payments, and service orders.

Maintain and update customer records, service orders, and reports accurately in the CIS system.

Process payments, prepare daily deposits, and manage cashiering and reception duties professionally.

Promote and explain company programs (e.g., ACH, eBilling, conservation) to customers.

Ensure compliance with company policies and Delaware regulatory commission requirements while meeting customer service performance metrics.

Qualification

Minimum 2 years of experience in call center, front office, back office, bad debt, or billing-related customer service roles required

Associate’s degree or equivalent from a two-year college or technical school preferred

Experience in regulated utility or municipal customer service is preferred

Familiarity with CC&B Customer Billing Information System or similar platforms is preferred

Strong ability to prioritize and manage multiple competing tasks effectively

Proficient in using digital tools such as computers, tablets, smartphones, and related software for communication and task management

Working knowledge of the Google platform (Gmail, Docs, Sheets, etc.)

Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors

Company Description
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Company Description

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Ad Information

14ad1493

$0.09

cpc-felonyrecordhub-standard

Standard

USD

System Information

July 31, 2025 04:43

August 01, 2025 06:47

August 01, 2025 06:47