Job Details

We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results.  As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, strategies sales development, and an opportunity for advancements within this role. At Synaptic, Inc., you will find an environment where your ideas are heard, get the opportunity to work with customers in engaging settings, and develop new skills daily. 

Sales and Customer Service Agent Key Responsibilities: 

• Interact with new and existing customers of AT&T’s services to understand their needs and recommend suitable products and services and/or enhancements.
• Educate customers on our telecommunication product offerings, promotions, and new technologies
• Work with customers one on one to process any sales orders they have shown interest in and want to purchase 
• Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
• Achieve daily and weekly retail sales metrics by effectively presenting product benefits.
• Continuously update product knowledge to stay informed about AT&T's evolving portfolio.
• Participate in training and development sessions to enhance sales and service skills.

Sales and Customer Service Agent Skills:

• Proven experience in customer service, retail, or sales is a plus
• Genuine desire to help people
• Comfortable working in a retail environment 
• Ability to work independently and as part of a team
• Reliable transportation is a plus when working in our retail stores 
• Proficiency in basic computer applications and willingness to learn new systems