Job Details

As the office administrator and customer service rep, you will be a key point of contact for both customers and vendors. You will help ensure smooth communication and efficient processes within a smaller family owned company.

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email
• Process customer orders accurately and efficiently
• Provide clear information about products, services, and company policies
• Resolve customer concerns and escalate issues when needed
• Collaborate with team members to improve processes and share insights
• Assist with generating daily and monthly reports
• Support the sales team with quotes and customer samples
• Provide assistance with backend purchasing and accounting tasks
• Handle incoming phone calls professionally

Required Skills & Qualifications:

• 3-5 years of customer service experience
• Experience with QuickBooks (preferred)
• Strong proficiency in Excel
• Competency in PowerPoint
• Basic math skills
• Excellent written and verbal communication skills
• Strong critical thinking and problem-solving abilities
• Ability to multitask and manage various tasks simultaneously