Job Details

Job Overview
CityCare Counseling is a multi-site organization that partners with churches to provide counseling and mental health therapy to individuals, couples, and families. Our Front Desk position is client-focused and handles administrative functions that support the counseling services provided by our therapists. Individuals in this role serve as the face to our clients. They are expected to be not only efficient and effective but exceptionally caring as well. We are looking for someone who is welcoming, efficient, has excellent communication skills, notices the details, and can multi-task.

Duties

• Handle incoming calls, emails, and inquiries with professionalism.
• Schedule appointments, maintain accurate patient records, ensure compliance with HIPAA regulations, and verify insurance information.
• Welcome all clients and get them checked in.
• Collect and process payments as needed.
• Provide administrative support and perform tasks as designated by the Office Manager.

Requirements

• Integrity – always being respectful of people’s private information, their emotions, and their time.
• Previous experience with front desk responsibilities, health insurance, and scheduling is preferred.
• Ability to communicate clearly, effectively, and timely with our clients, administrative team, and counselors.
• Capable of handling confrontations that may arise with clients and insurance companies.
• Capacity to learn new systems and willingness to learn.