Job Details

Position Summary:
Perform duties in a timely and efficient manner to maintain a high-quality service outlet for the repair of power tools and equipment. Maximize productivity within repair operations while delivering high-quality, timely repairs and enhancing the value-added image associated with the company’s products. Contribute to financial success through cost control, process improvement, and cost containment throughout the repair process. Provide best-in-class tool repair service in line with the company’s lifetime service value proposition.

Principal Duties and Responsibilities:

• Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing online repair manuals, schematics, and technical files.

• Perform high-quality repairs on tools and equipment through accurate diagnosis and application of appropriate corrective measures while using proper tools and systems.

• Use hand scanners (or similar devices) to receive, diagnose, pick spare parts, repair, and complete repairs of tools.

• Conduct final functional and safety testing after every repair to ensure customer safety and product reliability.

• Maintain work areas, tools, and assigned equipment in proper, organized condition to enable timely, safe, and efficient job performance.

• Follow all company policies, procedures, and rules.

• Adhere to the company’s culture, values, and principles.

• Perform other related duties as assigned by the supervisor.

Work Environment:

• Workshop environment subject to noise, dust, and other particles.

• Must have the ability to use hand tools and equipment to disassemble and assemble power tools.

Safety Requirements:

• Must observe and comply with all safety regulations as required by Occupational Health and Safety Standards (OSHA) or local equivalent.

• Must wear appropriate safety equipment, including steel-toe boots, safety glasses, gloves, and other protective gear as required when working in the facility and/or operating machinery.

Physical Requirements:

• Occasionally lift up to 70 lbs.

• Stand for long periods and perform repetitive reaching, bending, and climbing.

• Ability to stand for up to 8 hours daily while performing tool repairs at the workstation.

Skills & Qualifications:

• Experience in mechanical or electrical repairs.

• Experience using Windows applications preferred.

• Strong attention to detail and commitment to delivering high-quality repairs.

• Ability to follow procedures and safety standards consistently.