Job Details

Tier 1 Parts Analyst

Location Irving, TX | Onsite

Compensation & Schedule

• $20-22/hr

• Monday–Friday: 8:30am - 5:30pm

ROLE IMPACT: This role supports field service operations by ensuring timely, accurate coordination of parts logistics. Success in this position helps reduce service delays, improves inventory integrity, and enhances customer satisfaction through responsive support for field service engineers.

KEY DUTIES

• Respond to all parts-related inquiries within assigned territory to support Field Service Engineers (FSEs)

• Monitor stock levels and manage shipping of parts to meet field and customer demands

• Track and confirm in-transit parts pickups and delivery to field technicians

• Ensure defective parts are returned promptly for processing

• Enforce compliance with established parts policies and procedures

• Collaborate with area managers and Regional Operations Director to maintain process integrity

• Support timely management of the Field Service Portal for accurate documentation and tracking

MINIMUM QUALIFICATIONS

• Experience in inventory, logistics, or parts coordination roles

• Strong communication and organizational skills

• Basic computer proficiency for data entry and system navigation

• Ability to follow policies and escalate issues when necessary

EQUIPMENT & WORK ENVIRONMENT

• Office or parts room setting

• Frequent use of computer systems and inventory platforms

• May require lifting up to 25 lbs when handling parts

• Occasional walking, standing, and manual handling of shipments

PREFERRED SKILLS

• Prior experience supporting field service operations

• Knowledge of ERP or inventory tracking systems

• Familiarity with service portals and ticketing systems

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