Job Details

Purpose of Position

Homeownership Counselor and Admin handles client counseling homebuyers and manages paperwork and client
communication efficiently with the goal of improving the homeownership and repair assistance available in our
communities. Position requires attention to detail, independent and team problem-solving, as well as excellent listening,
writing, and organizational skills.

Duties & Responsibilities

HUD Counseling and Loan Pre-Qualifying

• Meet with potential borrowers to explain the programs and the services that are provided by INHS and other agencies and their qualifying standards;
• Counsel customers about their financial situation and what they can do to meet their housing goals;
• Pre-qualify loan applicants based on program eligibility and underwriting standards;
• Explain related INHS services such as home buyer education, home evaluation and home improvement services;
• Explain the features of INHS programs that include the Community Housing Trust, homeowner’s associations and subsidy programs to homebuyers;
• Maintain up-to-date knowledge about the availability of loan products, interest rates; fees and underwriting standards related to homeownership and home improvement loans.

Active Loan and Rehab Administration

• Create systems to efficiently manage all reoccurring and urgent tasks;
• Maintain records of homeowner insurance, owner-occupancy;
• Maintain paper and electronic records of real estate and Homeownership transactions;
• Prepare and maintain permanent files for customers;
• Scan, rename documents consistently using database tools;
• Set up loans with Servicer;
• Actively understand funder requirements and monitor files for compliance;
• Assist Department staff with project coordination and administrative support as needed.

Data Entry, Compliance and Reporting

• Record information into INHS databases or online reporting systems and troubleshoot data entry;
• Keep databases updated by entering new and current client information;
• Attend webinars and update written processes, double check that reports are accurate and meet funders requirements as they change;
• Maintain client confidence and protect operations by keeping information confidential.

Delinquency and Collection

• Prepare monthly INHS loan delinquency report;
• Take actions with respect to delinquencies in accordance with Loan Policy;
• Prepare workouts with advice and approval of the Director of Homeownership, Executive Director and Loan Committee on delinquency actions.

Client Communication and Appointment Setting

• Answer and return calls and emails for potential and current clients.
• Evaluate work requests.
• Coordinate work orders and work, as needed.

SUPERVISORY

Reports to: Director of Homeownership

Education & Experience

Associate Degree or minimum of 3 years of experience in residential Homeownership, home repairs, real estate sales, or related administrative functions.

Good written and oral communication and interpersonal skills. Ability to work with people through difficult financial discussions. Ability to work independently and manage competing priorities. High attention to detail. Must pass a criminal background check.

Intermediate proficiency in Windows-based software including MS Word and MS Excel.

Personal qualities of integrity, credibility, and a commitment to the INHS mission to revitalize neighborhoods and to assist low to moderate income people in obtaining quality housing on a long-term basis.

TRAVEL

Travel is rare but possible. A valid driver’s license and access to transportation is not required but helpful.

This description is not to be taken as a limiting document. Other duties may be assigned.