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Customer Service Representative

Standard

Marathon Staffing

Sacramento, CA

Job Type

Full_Time

Salary

20.34USD per hour

Posted Date

July 10, 2025

Job Description

Marathon Staffing is seeking Customer Service Representatives with a high level of professionalism and experience. The Customer Service Representatives will be responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers.

Essential Areas of Responsibility

Customer Service:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/visitor.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints after calls and/or visits
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Foster ongoing relationships by resolving any issues quickly.

Community Resident Support:

Respond to rental inquiries made by phone, internet, and walk-in traffic with an objective of securing appointments.
Perform administrative duties related to the on-site marketing function.
Exercise discretion as it relates to confidential resident, property, and company information.
Assist residents with work order requests, ensuring quality and timely completion.
Maintain Legal Compliance with company standards and applicable laws, e.g., Fair Housing and Landlord/Tenant laws

Qualifications:

Ability to work independently as well as with a team.
Exceptional customer service and a positive attitude.
Must be able to work in a fast paced, high volume environment.

Marathon Staffing is an equal employment opportunity employer.

Company Description

Our company enjoys longstanding stability, having been in business for over 30 years. We are an Equal Opportunity Employer and we strive to connect individuals with career opportunities that meet their specific needs.