Job Details

Are you a team player looking for a challenge with a passion for thriving in a fast paced environment. We are currently looking for a Customer Service Representative- Order Entry to join our team.

Responsibilities:

• Oversee the processing of clients' orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory.
• Perform scheduled processes such as inventory, quarantine reports/inquiries.
• Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements.
• Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution.
• Serve as a point of contact for specific clients.
• Work closely with the Dispatch team to ensure accurate execution of loads.
• Arrange carriers for Clients' collect order.
• Schedule inbound/outbound appointments with carriers, clients and warehouse.
• Communicate effectively with clients to gain an understanding of their needs and internal processes.
• Build strong relationships with individuals at all levels of client organization and guarantee client has a positive, value-added experience in every interaction.
• Manage specific customer projects for clients.
• Back-up coverage for other Customer Service Reps

Qualifications:

• 2-4 years experience in similar role

Additional Skills:

• Working knowledge of the warehousing/3PL and transportation industries is an asset
• Attention to detail
• Manage time effectively
• Excellent organizational skills, problem-solving and analytical skills
• Ability to work independently and as part of a team in a face paced environment
• Excellent communication skills
• Fluent in English
• Ability to multi-task and work under pressure
• Knowledge of Office 365, ERP/WMS software
• Ability to learn in house TMS and WMS

We offer:

• Competitive market salary
• Medical and dental plan
• RRSP Matching
• Extensive training
• Clean and safe work environment
• Accessible by public transit