Job Details

Hours: Monday through Friday, 8:30am-5pm 

Who we are: 

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community. 

What you’ll do: 

Responsibilities/Duties:

• Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.  
• Utilize resources, knowledge base and systems to answer inquiries, and requests as well as accurately relay team protocols to patient. 
• Accurately and promptly triage patient calls and physician messages. Utilize EMR and other messaging software to ensure effective communication between Physician team and patient. 
• Accurately register and schedule patient appointments, as needed, to support matrix partners, patient requests, and Physician requests.  Requests can come peer to peer, Physician based, online, fax or phone. 
• Obtain prescription refill requests and triage to appropriate physician team to be filled. 
• Complete forms such as (but not limited to): 
  • TDI forms (completion within 24-hours of receipt). 
  • FMLA forms (completion within 72-hours of receipt). 
  • Work and school notes. 
• Use of Centricity, and Exscribe EMR to support patient care. 
• Obtain prior authorizations for any assigned advanced imaging studies, specialty injections, prescriptions and accurately update order statuses. 
• Monitor and promptly reply and triage messages with patients through the bi-directional texting platform.  

Who you are:

Qualifications:

• High School Graduate or equivalent 
• Experience with Microsoft Office (Word, Excel, and PowerPoint). 
• Pertinent job-related experience and Medical Terminology. 
• Bilingual Spanish or Portuguese a plus. 

What we offer: 

• Excellent growth and advancement opportunities 
• Dynamic environment 
• Access to a diverse network of practitioners 
• Broad infrastructure of tools and programs to enhance the employee experience    
• Competitive Compensation 
• Generous PTO  
• Benefits package: health, dental, vision, 401(k), etc. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).