Job Details

Job Title: Part-Time Front Desk Sales Associate

Company: Mayweather Boxing and Fitness Location: 1335 9th St NW, Washington, DC US 20001

About Mayweather Boxing and Fitness: Mayweather Boxing and Fitness is a high-energy, boutique fitness studio offering an unparalleled workout experience inspired by the legendary Floyd Mayweather. We provide a supportive and motivating environment where members of all fitness levels can achieve their goals through our dynamic boxing and fitness programs.

Position Summary: We are seeking an enthusiastic and customer-focused Part-Time Front Desk Sales Associate to be the welcoming face of our Mayweather Boxing and Fitness studio. This role is crucial in creating a positive first impression, providing exceptional member service, and actively supporting new membership sales. If you have a passion for fitness and enjoy connecting with people, this is a great opportunity to contribute to a growing team.

Responsibilities:

• Member & Guest Experience: Greet all members, guests, and prospective clients with a friendly and welcoming demeanor, ensuring a positive studio atmosphere.

• Membership Sales Support: Actively engage with prospective members, conduct compelling studio tours, clearly explain various membership options, and assist in closing new membership sales to achieve individual sales goals. A key component of this includes proactive outreach and follow-up with leads over the phone to schedule appointments and convert interest into memberships.

• Front Desk Operations: Manage all daily front desk activities, including checking in members, answering phones, responding to email inquiries, and maintaining a tidy and organized reception area.

• Lead Management: Support lead generation efforts by accurately collecting prospective client information, making outbound calls to engage warm leads, assisting with scheduling appointments, and ensuring timely data entry into the CRM system.

• Administrative Tasks: Process new member agreements, update member accounts, handle retail sales, and manage class registrations with accuracy and efficiency.

• Customer Relationship Management: Build and maintain strong, positive relationships with prospective and current members, ensuring a high-quality and engaging experience.

• Collaboration: Work closely with other studio staff, including coaches and management, to ensure seamless operations and a consistently high-quality member experience.

• Compliance: Ensure adherence to all studio policies and procedures related to sales, member administration, and facility operations.

Qualifications:

• Previous experience in sales or customer service, preferably within the fitness, retail, or hospitality industry, is a plus.

• Demonstrated comfort and effectiveness in making outbound phone calls for sales and lead nurturing.

• Excellent communication, interpersonal, and presentation skills.

• Self-motivated, proactive, and results-oriented with a strong work ethic.

• Strong organizational and time management skills with keen attention to detail.

• Proficiency in basic computer skills; experience with CRM or club management systems (e.g., ClubReady, Mindbody) is preferred.

• A genuine passion for fitness and a strong interest in the Mayweather Boxing and Fitness brand.

• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Compensation: This is a part-time position offering a competitive hourly wage plus performance-based incentives/commissions on new membership sales. Your earnings will be directly correlated to your success in supporting and driving new memberships. Details on the compensation structure will be discussed during the interview process.