Job Details

WHAT WE OFFER:

· On the job training for the equipment we stock and sell

· Industry competitive hourly wage with paid vacation and holidays

· Health ,dental and vison plans

· 401K retirement plan with company matching as well as a profit sharing plan

· Ability to advance within the company with locations in three different states

· Office hours are Monday – Friday 7am – 4pm

WHO WE ARE LOOKING FOR:

Our Customer Service team members develop ongoing successful business relationships with customers and vendors while maintaining a professional image of the company. Enthusiasm, creativity and a positive attitude are critical for this role.

To be successful you must have the following personality traits and work skills:

· Customer oriented with the ability to adapt and respond to different situations and personalities.

· Able to handle customer complaints, provide appropriate solutions and follow up to ensure resolution.

· Skilled in Microsoft Office software and Google.

· A team player

· Detailed oriented and excellent problem solver

· Can multi-task and juggle many simultaneous priorities

· Maintain a positive and professional demeanor at all times·

· Strong attention to details.

· Maintain an organized and neat work area

· Ability to work independently.

· Suggest , discuss and submit ideas for improvement in our customer service

RESPONSIBILITIES:

· Sales quotes, will-call, counter orders, phone sales and invoicing

· Keep open orders updated with accurate schedules and notes

· Respond to customer inquiries in a clear, concise and comprehensive manner

· Pull and state orders in warehouse as well as return product to stock as needed

· Process customer return, cores, warranties and credits in a timely manner

· Assist when requested with shipping and receiving

· Clean DMV

·Periodic participation in the daily local deliveries with other team members (Company truck).

· Ability to lift 50 pounds·

· Participate in various vendor/product training meetings and classes as required.