Job Details

Position Summary

The Medical Office Assistant is responsible for the check in/out of patient accounts, ensuring all patient information—including insurance and demographics—is verified and up to date. This role includes preparing accounts for billing, estimating and communicating patient financial liability. The is expected to demonstrate knowledge of all check in and check out functions and provide coverage for other areas when needed.

Essential Duties and Responsibilities

Core Values

• Demonstrates behaviors consistent with Gulf Gate Family Medicine Core Values: Quality, Safety, Teamwork, Accountability, Integrity, and Respect.

Compliance

• Adheres to GGFM’s Compliance Policies and Procedures.

• Reports any suspected violations of legal or regulatory statutes through appropriate channels.
   

Population Specific Competencies

• Provides patient care and services appropriate to the specific population served.
  Adjusts communication and service techniques based on the individual patient’s needs.

Job-Specific Responsibilities

1. Uses computer systems effectively for all front office and EMR functions.

2. Understands legal and medical aspects of patient check in/out.

3. Informs patients of estimated financial responsibility during check-in.

4. Complies with HIPAA and accesses only the minimum necessary information.

5. Tracks scheduled add-ons and processes timely check ins/outs and collections.

6. Verifies insurance benefits and eligibility accurately.

7. Processes Medicare Secondary Payer (MSPQ) information and reviews as needed.

8. Covers additional office duties as required.

9. Complies with facility standards for in-service training, attendance, punctuality, and dress code.

10. Performs additional duties as requested by the Office Manager or Medical Director

Additional Responsibilities

Quality Improvement

• Contributes suggestions to improve processes and enhance productivity.

Information Management

• Maintains confidentiality and security of health information in compliance with HIPAA regulations

Risk Management

• Participates fully in risk management initiatives and investigations.

Patient Safety

• Complies with and supports the organization's Patient Safety Program.

Environment of Care

• Follows all safety, infection prevention, and protocols.

Minimum Qualifications

Licensure/Certification

• N/A

Education

• High school diploma or GED required.

Experience

• Minimum of 1  year experience in a patient service setting..
   

Knowledge & Skills

• Familiarity with third-party payers, including HMO/PPO plans.

• Basic understanding of medical terminology.

• Strong customer service and computer skills.
   

Equipment

• Proficiency with computer systems.