Job Details

Job Description

Title: Sales Representative

Date: 6/25/2025

Reports to: Sales VP/Sales Director

Primary Responsibilities

1. Professionally manage all sales activities with customers, opportunities, customer service representatives (CSR) and internal departments to maximize customer satisfaction, revenue, and profitability for all orders

2. Responsible for selling products and services offered by the company to current customers and new opportunities

a. The sales representative will reach his or her sales objectives through effective management of designated territories and assigned accounts through physical visits to offices and locations as well as using telephonic and electronic communication tools

3. Develop all quotes utilizing the company’s systems (NAV) with accurate cost and pricing of products and services per company policy

a. Provide accurate and complete data to support the business management and operations of the company to maximize customer satisfaction and profitability

b. Utilize vendors systems as required to develop accurate cost data for quotes and orders and provide this information to CSR or other company personnel as required by business processes

c. Obtain pricing, scope, and delivery information from other company departments as required for accurate and acceptable quote generation and margins.

4. Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management, other departments and vendors.

5. Provide forecasting and budgeting as required by management on an on-going basis. This includes but is not limited to maintaining all quotes with accurate and timely data on a weekly basis, forecasts for specific products or services to meet objectives from time to time, and sales data related to his or her designated territories or assigned accounts

6. Maintains professional and technical knowledge by attending educational workshops and seminars/webinars, reviewing professional publications, establishing personal networks, and other activities to increase knowledge of his or her trade

7. Contributes to the team and company efforts to achieve positive results as needed

8. Develop all quotes utilizing the company’s systems (bc-14) with accurate cost and pricing of products and services per company policy.

a. Provide accurate and complete data to support the business management and operations of the company to maximize customer satisfaction and profitability

b. Utilize vendors systems as required to develop accurate cost data for quotes and orders and provide this information to Sales Reps, direct reports or other company personnel as required by business processes.

c. Obtain pricing, scope, and delivery information from other company departments as required for accurate and acceptable quote generation and margins.

9. Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management, other departments and vendors.

10. Provide forecasting and budgeting as required by management on an on-going basis. This includes but is not limited to maintaining all quotes with accurate and timely data on a weekly basis, forecasts for specific products or services to meet objectives from time to time, and sales data related to his or her designated territories or assigned accounts

11. Maintains professional and technical knowledge by attending educational workshops and seminars/webinars, reviewing professional publications, establishing personal networks, and other activities to increase knowledge of his or her trade

12. Contributes to the team and company efforts to achieve positive results as needed