Job Details

Position Overview:

We are seeking a professional and detail-oriented Facilities Associate to support day-to-day property and facilities operations within a high-profile, white-glove office environment. This role involves frequent interaction with clients, facility managers, and tradespeople while ensuring the space is well-maintained and issues are addressed proactively through proper documentation and coordination.

Work Environment Highlights:

• High-end corporate office with a strong emphasis on professionalism and white-glove service
• 500,000 sq. ft. space requiring consistent walkthroughs and issue tracking
• You will not be performing hands-on repair work, but will oversee and help coordinate necessary tasks

Key Responsibilities:

• Monitor and manage the client’s proprietary ticketing system
• Conduct regular walkthroughs of all floors (goal: walk each floor once weekly) to identify and log maintenance issues
• Submit and track tickets for preventative and reactive maintenance
• Coordinate with facility managers, vendors, and trades (carpenters, electricians, etc.)
• Ensure a high standard of appearance and function across the office environment
• Provide white-glove customer service in all interactions with internal and external stakeholders

Must-Have Qualifications:

• Minimum 1 year of experience in facilities, property management, or hotel operations
• Experience working in a formal, professional office setting (not startup environments)
• Strong computer skills and adaptability to proprietary systems
• High level of professionalism and customer service mindset
• Business attire required daily
• High School Diploma or equivalent

Nice-to-Have Skills:

• Familiarity with NYC building operations and understanding of basic trade responsibilities (e.g., carpentry, electrical, plumbing)
• Prior exposure to corporate property management or luxury hospitality settings

Interview Process:

1. Initial video/phone interview with Hiring Manager
2. Onsite interview and meet-and-greet with client stakeholders