Job Details

The Role:

We are seeking an energetic, motivated and organized Customer Service Coordinator to join our team at Economy Septic Services. This position provides support to a variety of activities that ensure accurate and effective workflow of the business operations. This individual will work closely with our customers to provide outstanding and timely support through phone calls, emails, inquiries, and service needs. The Customer Service Coordinator will be responsible for booking and maintaining our client’s services and other projects and tasks as assigned. Additionally, this individual will create and maintain all corporate forms and documents and support the various operational needs of the busy office. Knowledge and experience in customer service, operations and sales activities are key to success in this role. We’re an innovative and energetic company and are looking for a passionate individual to join our team and help take our business to the next level.

What We Offer:

We look forward to welcoming the successful candidate into our fast paced and customer-focused team. In return for your skills, we offer you the opportunity to join an exciting small family business with potential for growth where you can make a difference. We want you to be a part of a creative culture that promotes teamwork, and strives to deliver high quality customer service.

What We Expect – Responsibilities:

• Provides top notch service to all customers via phone call or email. Provides answers, solutions, and appointments in a kind, professional and timely manner
• Creates positive and lasting relationships with our customers and vendors and looks for opportunities to go above and beyond what is expected
• Follow up with customers who need services that have not been booked after postcard reminders are sent out.
• Learn the prices for services and have general knowledge of what we do.
• Book jobs. Be able to dispatch trucks and guys in a way that makes sense in terms of time and location. Must develop a working knowledge of service areas and the time allotment for each type of service.
• Create job quotes
• Create dye reports from worksheets the workers preformed and email to the customer.
• Review and respond to emails.
• When needed help with processing invoices.
• Ensure a high sense of urgency to ensure all deadlines are achieved on a regular basis
• Identify and communicate opportunities to improve processes that improve efficiency and accuracy as appropriate
• Demonstrate high degree of detail to deliver accuracy in all assigned work
• Participates in work activities and tasks to support the effective functioning of the business as directed
• Follow all company rules and regulations

What We’re Looking for – Qualifications:

• High school diploma required
• 2+ years’ experience in an customer service support role
• Demonstrated understanding of professional telephone etiquette.
• As the main internal customer contact must professionally represent the Economy Septic name.
• Strong written and verbal communication skills
• Solid organizational and problem-solving skills and ability to follow directions
• Strong attention to detail, time management and ability to meet assigned deadlines
• Able to adapt to fast-paced and changing environment and willingness to assist in evolving business needs. Open to new ways of doing things
• Excellent customer service skills for all internal and external customers
• Ability to multi-task and switch focus quickly
• Ability to build relationships and enhance customer loyalty through outstanding customer service
• Ability to work quickly and accurately
• Solid technical skills including excel, word
• Demonstrated ability to learn the Economy Septic database

Job Type: Full-time

Education:

• High school or equivalent (Required)

Benefits:

• Health insurance (potential)
• Dental insurance (potential)
• Vision insurance (potential)
• Paid time off
• Option for retirement

Schedule:

• Monday to Friday
• 8-hour shift

Job Type: Full-time

Pay: $20.00 per hour+

Work Location: In person with potential to be at home*