Job Details

Shift -8 AM-5 PM EST

JOB SUMMARY: Internal/External customer facing support whose overall responsibility will be to identify end-user concerns based on what is reported. The eBusiness Support Specialist will use software and web administration tools related to internal/external customer inquiries and experiences for Airgas eBusiness Solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Perform first level technical triage for eBusiness Solutions - typically on Airgas.com or Airgas SupplySync (punchout/digitally integrated) customers. This customer facing role will trouble shoot inquiries, issues and/or outages and will have responsibility for performing administrative duties included, but not limited to: completing registration activities, documenting information and processes, and completing tasks as assigned.

Required Education:

● B.A. / B.S. degree and/or 3 years of equivalent work experience ● SAP, Business Warehouse / Hybris knowledge, preferred Required Length & Type of Experience:

● At least 3+ years of Customer Service experience, eBusiness/eCommerce preferred ● Demonstrated troubleshooting experience, especially involving internet browsers Knowledge, Skills & Abilities:

● Critical thinking capability

● Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action ● Performs exceptionally well under pressure and tight deadlines ● Must be able to tackle new assignments as they arise PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

● Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualification Examples:

Critical thinking capability

Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action Performs exceptionally well under pressure and tight deadlines Must be able to tackle new assignments as they arise