Job Details

Join Dolav USA

A trusted leader in high-performance plastic pallets, bins, and custom materials handling and storage solutions for some of the world’s most demanding industrial environments. From agriculture and recycling to food processing, manufacturing, pharmaceuticals, and logistics, we deliver durable, hygienic, and customizable products that drive operational efficiency and long-term reliability. As a growing, close-knit team, we offer a dynamic work environment where your contributions can make a real impact. We’re driven by a commitment to quality, transparency, and collaboration, building long-term partnerships grounded in trust and empowering our customers to move smarter, safer, and stronger, providing solutions that stand the test of time.

Role Summary:

The Customer Service and Inside Sales Representative is responsible for ensuring exceptional customer satisfaction and driving sales growth. This role manages the full sales cycle, from proactively identifying and qualifying new leads to nurturing existing accounts and effectively communicating the value proposition of our products/services to achieve sales targets. A key aspect of this position is providing outstanding customer service, addressing inquiries, and resolving issues to foster customer loyalty and repeat business. This position is in Grand Rapids Michigan and expected to be in the office.

Reporting to: Customer Service Manager

Role Expectations:

• Provide courteous and comprehensive support to customers, distributors, and internal departments.
• Build and maintain strong customer relationships to foster loyalty and repeat business
• Analyze customer problems, determine potential solutions and provide information
• Process customer orders and complete small order fulfillment
• Lead generation management; identifying sales opportunities and prospecting new customers
• Guide and educate customers on how to place small orders using the website.
• Identifying opportunities to sell additional products to existing customers and new customers
• Report on performance and sales metrics for dashboards

General Responsibilities:

• Answering phone calls, and email inquiries to address customer questions and concerns.
• Provides order tracking information to customers and distributors
• Efficiently and accurately enters sales orders into SAP within the specified time frame
• Monitors orders and ensure they ship in a timely manner
• Resolving customer issues, handling complaints, and providing product information.
• Assists accounting with freight invoices, returns, A/P and A/R tasks
• Maintaining up-to-date knowledge of products and services.
• Provides product pricing and shipping quotes to customers and distributors as defined by the company
• Organizes and maintain accurate electronic and hard copy records of customer interactions, sales activities, and order details.
• Continuous growth and development
• Identifying opportunities to upsell or cross-sell products and services to existing customers.
• Identifying sales opportunities, prospecting new customers, and converting leads to sales.

Minimum Education, Experience and Skill Requirements:

• H.S. diploma, general education degree with related experience
• Has minimum 3 years of ERP experience
• Ability to manage multiple tasks, prioritize, and ensure data is entered accurately and efficiently
• Strong working knowledge of Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills

Preferred Education, Experience and Skill Requirements:

• 5 – 10 years related or more experience
• Proficient use of SAP B1
• Experience with using a CRM
• Experience in sales transactions, lead management/ development, quoting and complete sales process

Travel:

Potential

Benefits

• Bonus plans
• Medical
• 401k with a company match
• Dental
• Vision
• Flexible Spending
• STD/LTD
• EAP
• PTO
• Paid Holidays
• And more