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Customer Service Administrator (100% Onsite)

Standard

S R INTERNATIONAL INC

Phoenix, AZ

Job Type

Full_Time

Salary

20USD per hour

Posted Date

July 16, 2025

Job Description

LOOKING FOR ARIZONA RESIDENTS ONLY.

State of AZ - Requisition #7495 - AZGAMING - Customer Service Administrator (100% Onsite.)

Job Description:

Customer Service Representative serves as the first point of contact for visitors, staff, and external stakeholders, providing administrative, clerical, and exceptional customer service support to ensure efficient front desk and agency operations.
Senior-level customer service responsibilities, including handling complex complaints/inquiries, incoming calls, managing mail & deliveries, scheduling conference rooms, processing checks & receipts, and resolving daily customer service issues through research & analysis.

Required Skills:

Minimum 2-3 years of Customer Service experience or Front Desk Receptionist or Administrative Assistant experience.
Valid driver's license (required for duties that involve travel or off-site tasks/site visits).
Proficiency in office software and equipment, including Microsoft Office and Google Suite.
Ability to handle complex customer service situations, including irate or hostile individuals, with professionalism and discretion.
Principles and processes of customer service, including needs assessment, service quality standards, and customer satisfaction evaluation.
Administrative and clerical procedures, including document processing, record management, transcription, and office operations.
Capability to interpret and apply policies with tact and diplomacy.
High standards of confidentiality when handling sensitive information or PII.

Preferred Skills: