Job Details

Job Summary

The Medical Front Desk Receptionist is responsible for providing excellent customer service, managing front desk operations, and supporting the administrative needs of our busy cardiology practice. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Patient Interaction: Greet patients warmly, check them in, and assist with registration, ensuring a positive first impression.

• Appointment Management: Schedule, reschedule, and confirm patient appointments across all five locations using the practice’s electronic medical record (EMR) system.

• Administrative Duties: Answer phone calls, respond to patient inquiries, and relay messages to physicians and clinical staff promptly.

• Insurance & Billing Support: Verify patient insurance information, collect copayments, and assist with basic billing inquiries.

• Data Entry: Accurately enter and update patient demographic and insurance information into the EMR system, ensuring data integrity and compliance.

• Record Keeping: Maintain accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.

• Office Coordination: Manage daily office operations, including mail distribution, faxing, scanning, and maintaining a clean and organized front desk area.

• Team Collaboration: Work closely with medical staff and other receptionists to ensure smooth workflow and patient satisfaction across all locations.

• Other Duties: Assist with additional administrative tasks as assigned by the Office Manager.