Job Details

Job Title: General Manager – Upscale Café and Retail (Boston Area)

Salary: $70,000–$80,000 annually + Annual Bonus

Location: Boston, MA

Benefits: Health, Dental, Vision, 401(k), Paid Vacation, Career Advancement Opportunities

About Our Company:

Our company is a renowned artisan chocolatier known for our handcrafted confections, elegant European-inspired cafés, and exceptional customer experience. We pride ourselves on our commitment to quality, hospitality, and maintaining the integrity of traditional chocolate-making techniques.

Position Summary:

We are seeking a passionate and results-driven General Manager to lead the daily operations of our Boston area location. This role is perfect for an experienced leader with a deep appreciation for fine food and hospitality, and a strong track record of managing teams in a high-end retail or café environment. The General Manager will be responsible for driving sales, fostering a customer-first culture, and overseeing all operational aspects of the business.

Key Responsibilities:

• Lead and motivate a team of retail and café staff to deliver exceptional guest experiences
• Oversee day-to-day operations, including scheduling, inventory, merchandising, and cleanliness
• Ensure all products and services meet our high standards for quality and presentation
• Hire, train, and develop team members; conduct performance evaluations and provide ongoing feedback
• Monitor financial performance and manage P&L, budgets, and cost controls
• Implement and maintain operational policies and procedures
• Ensure compliance with health and safety regulations
• Collaborate with corporate leadership to align local strategies with overall brand goals
• Represent the brand with professionalism and passion in the local community

Qualifications:

• Minimum 3–5 years of management experience in retail, hospitality, or foodservice
• Passion for artisan chocolate, fine foods, and luxury customer experiences
• Strong leadership and team-building skills with a hands-on management style
• Proven ability to drive sales and manage budgets
• Excellent organizational and communication skills
• Ability to work flexible hours including weekends and holidays as needed
• ServSafe certification or willingness to obtain

Why Join Our Company?

As a valued member of our team, you’ll be part of a company that values craftsmanship, culture, and community. We offer a competitive salary, comprehensive benefits, and the opportunity to grow with a respected name in artisan chocolate.

To Apply:

Submit your resume and a brief cover letter outlining your experience and interest in the General Manager position.