Job Details

Systems Administrator Position

The Systems Administrator position’s primary responsibility is to provide remote and onsite support to our clients. This position interacts directly with clients and the professional services delivery team to solve and implement solutions. Work items range from Firewall Deployment, Workstation Support, Server Support, Workstation Deployment, Switch Deployment, and Support. The administrator is responsible for maintaining and managing computer systems, servers, networks, and software for small to medium-sized businesses to ensure they are stable, secure, and efficient. They also play a key role in planning and executing upgrades, and disaster recovery procedures. 

Key Responsibilities:

• System Maintenance: Installing, configuring, and maintaining operating systems, servers, and related software. 
• Network Management: Ensuring network stability, security, and performance, including managing firewalls, routers, and switches. 
• User Support: Adding users to networks, managing access permissions, and providing technical support to users. 
• Security: Implementing and maintaining security protocols, including firewalls, intrusion detection systems, and access controls. 
• Troubleshooting: Diagnosing and resolving hardware, software, and network issues. 
• Performance Monitoring: Monitoring system performance, identifying bottlenecks, and optimizing system resources. 
• Disaster Recovery: Developing and implementing disaster recovery plans and procedures. 
• Documentation: Creating and maintaining documentation for system configurations, procedures, and troubleshooting steps. 

Skills and Qualifications:

• Technical Proficiency: Strong knowledge of operating systems (Windows, Linux), networking protocols, server hardware, and virtualization technologies (like VMware or Hyper-V). 
• Problem-Solving: Ability to analyze complex problems, identify root causes, and implement effective solutions. 
• Communication Skills: Ability to communicate technical information clearly and effectively to both technical and non-technical audiences. 
• Security Awareness: Understanding of security best practices and the ability to implement and maintain security protocols. 
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines. 
• Teamwork: Ability to collaborate effectively with other IT professionals and users. 
• Adaptability: Willingness to learn new technologies and adapt to changing business needs. 

Additional Qualifications:

• Ability to follow complex, detailed instructions to accomplish more complex tasks
• Excellent communication and time management skills
• Ability to interact well with customers
• Self-starter
• Ability to work independently or within a group
• Troubleshooting fundamentals
• Firm grasp of network methodology to troubleshoot network-related issues
• Ability to break problems down and use a logical process of elimination
• Firm understanding of networking principles
• Client Server Networking
• Routing
• DNS
• WINS
• DHCP
• Internet
• Switching
• Wireless
• Firewalls
• VPN
• Firm understanding of server and desktop hardware
• Familiarity with hardware diagnostic tools
• Firm knowledge of server and storage systems
• Active Directory
• Storage Area Networks
• Corporate antivirus software experience
• Knowledge of Disaster Recovery prevention and recovery procedures
• Cloud-Based Backup solutions and disk-based backup solutions
• Ability to prioritize and handle multiple tasks and projects concurrently

Culture:

To perform this job successfully, an individual should demonstrate the following competencies:

• Business Ethics: treats people with respect, keeps commitments, inspires the trust of others, works with integrity, works ethically, and upholds the organizational values
• Conflict Resolution: maintains calm under pressure, encourages respectful dialogue, confronts difficult situations without bias, acts within a realistic time frame for resolution, and resolves conflicts through fair negotiation
• Consistency: follows through as promised, confirms people know one another’s expectations, arrives to and completes meetings on time, meets with team in-person regularly, and changes decisions rationally and with weighty consideration
• Teamwork: contributes to a positive team effort, balances team and individual responsibilities, listens attentively and openly to others’ views, gives and sincerely accepts feedback, helps the team stay focused on key objectives, resolves team conflict before it escalates, and places the team’s success above own interests.

Job Type: Full-time

Pay: Based on experience

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday (After regular hours support may be needed for emergencies and projects)