Job Details

JOB DESCRIPTION:

Pickleball Kingdom seeks an experienced, dynamic, and motivated General Manager to lead our indoor pickleball club to new heights. As the General Manager, you will be responsible for overseeing all aspects of club operations, ensuring a high level of customer satisfaction, and driving the growth and success of our facility.

KEY RESPONSIBILITIES:

• Operational Leadership: Manage day-to-day operations of Pickleball Kingdom, including staff supervision, facility maintenance, and scheduling of events and activities.

• Customer Service: Create a welcoming and customer-focused environment for members and guests. Address inquiries, resolve concerns, and ensure exceptional member experiences.

• Financial Management: Develop and manage budgets, monitor financial performance, and implement cost-effective strategies to maximize revenue and profitability.

• Marketing and Promotion: Collaborate with marketing teams to develop and execute promotional strategies, including membership drives, events, and social media campaigns.

• Staff Management: Work alongside the management team and hold management staff accountable for their roles.

• Facility Maintenance: Ensure the club's facilities and equipment are well-maintained and in excellent condition.

• Community Engagement: Foster relationships within the pickleball community, local businesses, and organizations to promote the club and the sport.

  QUALIFICATIONS:

• Minimum of 3 years of General Management experience, preferably in the sports and recreation industry.

• Strong leadership and interpersonal skills.

• High level of energy and enthusiasm.

• Must know how to operate off a P&L.

• Excellent organizational and problem-solving abilities.

• Knowledge of Pickleball or willingness to learn about the sport.

• Proficiency in Microsoft Office Suite and scheduling software.

• Effective communication and customer service skills.

• Bachelor's degree in business, sports management, or a related field is preferred.