Job Details

About Us:
Veridian is a leading master distributor of over-the-counter medical and wellness supplies, serving large retail pharmacies, online merchants, catalog businesses, and smaller brick-and-mortar stores across the country and internationally.

Job Overview:
We are seeking a reliable and experienced Customer Service Specialist to join our dynamic team. This role requires an individual with strong organizational and communication skills to manage a high volume of customer interactions in a fast-paced office environment. The position involves order entry, account management, inventory research, troubleshooting, and maintaining excellent customer relations.

Key Responsibilities:

• Order/Data Entry: Enter orders and update customer data in customer portals, databases, and NetSuite software, including e-commerce platforms.
• Customer Communication: Handle a large volume of customer inquiries, complaints, and service requests via phone and email.
• Inventory Research: Check product availability, coordinate with logistics teams to ensure timely shipment of orders.
• Troubleshooting & Issue Resolution: Resolve customer product concerns and order discrepancies efficiently and professionally.
• Account Maintenance: Maintain up-to-date customer records and documentation based on interactions.
• Knowledge Base Development: Stay informed about products, services, and operational updates to provide accurate information to customers.
• Miscellaneous Duties: Assist with other customer service or administrative tasks as needed.

Qualifications:

• Minimum of 1 year of prior experience in customer service, sales administration, or a related field.
• Call center experience is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Data entry experience preferred.
• Excellent organizational skills and attention to detail.
• Strong ability to build rapport and maintain positive relationships with clients.
• Ability to prioritize, multitask, and work in a fast-paced environment.
• Positive, professional demeanor with strong written and verbal communication skills.
• EDI (Electronic Data Interchange) experience is helpful but not required – we will provide training.

Why Join Veridian?

• Opportunity to grow in a well-established company.
• Collaborative, supportive work environment.
• Training and professional development provided.

If you are a dedicated professional with a passion for customer service and a desire to grow with a thriving company, we encourage you to apply today!