Job Details

Our partner healthcare company is seeking Bilingual compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.

100% Remote, but need to be able to commute to North Hollywood, CA for monthly one-day training sessions.

Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Mon-Fri 8:30AM-5:30PM, Subject to change start time between 8AM-9AM

Job Overview
Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
Screen, transfer, resolve and dispose of calls expeditiously.
Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
Review, process, schedule and authorize orders
Ensure timely documentation of all updates and communication is documented within internal system
Provide eligibility status and benefit information for participants
Address participant and provider inquiries
Escalate concerns as needed

Job Requirements
High School Diploma or GED Required
1 year experience in a Service/Support call center environment
Fluency in Spanish is highly preferred.
Customer Service in a healthcare setting is a plus
Must be computer savvy - we will train on CRM systems
Must have reliable high-speed internet connection at home.