Job Details

Eagle Eye Produce in an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, national origin, religion, gender, marital status, citizenship, military service membership, age or disability., or any other status protected under federal, state, or local law.

About Our Company

Eagle Eye Produce is a premiere grower shipper with more than 30,000 acres under cultivation. We grow in multiple states in the United States as well as several locations in Mexico. Our focus is to provide our customers with a year-round supply of the products we grow. These items include; several Potato varieties including organics, Onions, Watermelon and Nogales Vegetables (Tomatoes, Peppers, Squash, Cucumbers). Additionally, we own and operate several state of the art production facilities across the United States. With Sales offices from New York to California, our team of experienced staff is dedicated to meeting our customer’s needs.

Our Mission: To be the Partner of Choice to our customers by growing and delivering the highest quality produce, providing exceptional customer service, and employing the best people in the industry.

Required Skills / Competencies:

Knowledge Areas:

• Needs to have strong interpersonal communication, organizational, and technical skills to include a high understanding of customer service
• Must be able to work independently in a fast-paced environment and exhibit strong written and verbal communication skills
• Must be able to recognize communicated and non-communicated problems for end users and systems

Technical/Communication Skills:

• Hardware troubleshooting/repair experience (PCs, laptops, printers, other peripherals)
• Software support experience (MS Office, Azure AD, Ring Central, Microsoft Teams, Internal ERP)
• Remote user support (VPN, Networking)
• Experience in remote and wide-area software deployment
• Recommended Certification or comparable work experience (A+, Network+, Security+, ITIL, Windows and Server, Azure AD, Exchange Online, Cisco,

Experience:

• Pursuing Two or four-year degree in information technology, electrical engineering, Software engineering
• Professional Customer service experience

Principal Duties and Responsibilities:

• Provide responsive, timely support to all end-user questions and support requests
• Answer the phone as well as the support email, identifying and making every attempt to resolve the problem
• Document in a resource database and ensure follow-through with end users
• Set end-user expectations for resolution time and communicate changes in status as necessary
• Work closely with other IT staff to ensure clear communication on outstanding issues and user problems
• Desktop support of all company standard applications, including, but not limited to, Windows, office, associated applications, FortiClient, Outlook, and communication applications
• Work directly with the server/infrastructure support team to resolve complex problems, including LAN, WAN, and special application issues
• Perform installation, configuration, and upgrades of desktop hardware and software as determined by office and company-established procedures
• Responsible for adhering to company-established security procedures
• Responsible for all office peripheral equipment and its general maintenance
• Responsible for maintaining proper inventory
• Maintain up-to-date documentation of IT procedures, system configuration standards, maintenance and upgrades
• Maintain a positive and professional tone in all communication (i.e. email, written, and verbal)

Expected Hours of Work:

Work Environment:

• Duties and responsibilities are performed in an office, as well as a warehouse setting
• This role routinely uses standard office equipment

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Exposure to temperatures of approximately 42°ree; in the warehouse
• Ability to speak to and hear customers and/or other employees via phone or in person
• Must be able to lift and carry 55 lbs.

Travel:

• Driving is essential for this position to perform support duties across all Eagle Eye Produce locations. A valid driver’s license is required if using the employee’s own vehicle or company vehicle to perform duties
• Able to fly on company and commercial aircraft to all Eagle Eye Produce locations