Job Details

The Enrollment Specialist is primarily responsible for conducting electronic fingerprinting functions according to the commercial, state or federal client’s program requirements. This is an entry-level role that introduces the incumbent to various background screening processes, including the operation of various fingerprinting equipment and navigating through specialized computer software databases. This role interfaces with our clients and their applicants for daily processing, requiring good client –focus and problem solving skills.

Some specific responsibilities include, but are not limited to:

• Promptly greet applicants and guests
• Facilitate applicant processing
• Perform accurate data entry
• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software
• Obtain successful applicant fingerprint images and capture biometric information to meet or exceed program standards
• Travel to client locations to conduct mobile fingerprint collection
• Verify applicant identity and scan required documents into database system
• Successfully complete required biometric and data capture processes and paperwork on each applicant
• Adhere to all company and departmental employment policies
• Perform administrative duties such as time keeping and daily activity reporting

General Qualifications

• Customer service experience
• Proficiency in Microsoft Office Suite is required
• Previous experience processing credentials preferred
• Knowledge of basic business terminology and office procedures
• Above average people skills
• Enjoy working in a team environment
• Minimum one (1) year applicable experience
• Some weekend work may be required
• High school diploma or equivalent degree