Job Details

Summary

The primary responsibility of the Flooring Field Customer Service Technician will be responsible providing excellent customer service regarding warranty repair or installation of products.

***Salary not posted

Physical Requirements

· Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment

· Work performed at construction jobsites and office.

Skills & Qualifications

Level I:

• High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
• 1 to 3 years of experience
• Must have valid Driver’s License and vehicle insurance as required by State law
• Experience in the trades; Flooring and Countertops.

Level II:

• All Qualifications in Level I plus:
• 2 to 5 years of experience
• Able to repair and replace tile and wood/LVP, carpet, and countertops
• Good verbal communication skills for customer contact production
• Good organization skills

Level III:

• All Qualifications in Level II plus:
• 5 plus years of experience
• Expert in larger replacements and repairs of multiple products and trades
• Mentoring and training capabilities production

Essential Functions

Level I

• Perform simple repairs and touch-ups following production installation on all trades
• Perform minor installation tasks following/during production process
• Perform simple logistical tasks related to production install
• Other duties as assigned

Level II

• All Functions included in Level I plus:
• Handles builder and homeowner requests as needed
• Initiates claims and oversees the claims process with vendors
• Inspects and diagnoses product and installation issues
• Schedules employee technician and independent contractor base to execute appointments
• Confirmation of completed appointments
• Other duties as assigned

Level III

• All Functions included in Level II plus:
• Performs repairs and replacements of 3 or more materials
• Other duties as assigned