Job Details

Basic Function 

The Lead Technician is responsible for performing all cleaning activities at clients’ homes per the quality standards outlined at orientation and training and additionally is capable of performing the Lead responsibilities to substitute for the Team Lead on a regular service route.

Immediate Supervisor 

Manager

Job Duties 

In addition to the Technician Job Duties, the Lead Technician is responsible for

1. Ensuring prompt arrival to client’s homes, client communication, and accurate paperwork reporting
2. Overseeing the technician’s time management, understanding of client specific needs, and company standards
3. Completing the Quality Control checklist at each job to certify quality standards
4. Ensuring client specific notes are attended to, lights, locks and doors are left secure/ as found, and payment is noted
5. Ensuring all company property, including the vehicle, is returned in good condition and any variations are noted in the load in checklist.
6. Overseeing and ensuring all policy and safety standards are maintained
7. Communicate effectively and professionally with team members and management, and cordially with clients; reporting any questions or issues to the office immediately. 

Skills/Qualifications

Organization, time management, and reasoning skills 

Ability to communicate clearly and effectively, written and verbal 

Attention to detail 

Ability to stand for extended periods of time 

Ability to reach, stoop, and kneel continuously

Experience

Must be at least 18 years old 

Prior service work experience helpful; customer service 

Requirements

Authorized to work in the United States 

Must meet valid insurance underwriting requirements 

Must pass Technician training and Lead-Tech training

Valid New Jersey Driver’s License

Benefits

We are happy to offer a Company Sponsored Profit Sharing Plan. Any employees over the age of 18 who have worked for at least 1 year and 1,000 hours during that year will be eligible for the Profit Sharing Plan. 

Should profits allow for this contribution all eligible employees will receive an equal percentage of their annual compensation as a contribution to the plan. These contributions will be invested in the mutual funds offered within the plan to save for your retirement.