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Customer Service Representative w/ Shipping (Pleasant Prairie)

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Great Lakes Skipper

Kenosha, WI

9201 Wilmot Rd, Pleasant Prairie, WI, 53138

Job Type

Full_Time

Salary

17USD - 21USD per hour

Posted Date

June 19, 2025

Job Description

We are seeking a Customer Service Representative along with Shipping Associate to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Ship orders in POS
Ensure packages are in regulations with carrier parameters

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Company Description

Great Lakes Skipper is a local, third-generation family-owned business that has made boating affordable for over 25 years. The nation's largest online supplier of boat parts, we have over 50,000 boat parts in stock and ready to ship worldwide. We specialize in hard-to-find and out-of-production boat parts. Our staff is committed to the success of our business and the satisfaction of our customers, both domestically and abroad.