Job Details

Job Summary

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

Performs all duties of a Guest Services Representative
Registers and processes guests upon arrival and departure
Demonstrates and provides exceptional guest service to all hotel guests
Demonstrates telephone courtesy and professionalism
Maintains personal connections with guests and clients to encourage guest loyalty
Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
Uses appropriate selling techniques to maximize revenue and occupancy
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Assists in reviewing and approving billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
Maintains clean and professional appearance of public areas and hotel office
Performs additional responsibilities as assigned by leadership

Qualifications

Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Strong leadership and a professional image
Conduct work-related functions in a professional manner