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Bilingual Customer Service Advocate I

Standard

The Reserves Network

Houston, TX

Job Type

Not Specified

Salary

17USD - 18USD per hour

Posted Date

July 16, 2025

Job Description

Bilingual Customer Service Advocate I | $17/hour. | Monday - Friday 8am – 5pm | Long term Contract

What Matters Most

Competitive Pay of $17.00 per
Schedule: Monday - Friday 8am – 5pm with some potential Saturdays
Location: Houston, Texas 77081
Contract-to-possible hire opportunity with career growth and stability
Weekly Pay with direct deposit or pay card
When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

The Customer Service Advocate I is mainly responsible for handling incoming hotline inquiries related to benefits and eligibility verification, claim status (including identifying claims that may need reconsideration), authorization updates, and member complaints. The role also involves accurately documenting all interactions, performing timely follow-ups when necessary, and properly routing information electronically—all while ensuring compliance with HIPAA confidentiality standards.

Responsibilities:

Respond to inbound calls, emails, or chat inquiries from members and applicants regarding healthcare plan enrollment, eligibility, claim status and benefit inquiries
Guide callers through the application and enrollment process for various healthcare insurance plans
Maintain knowledge of current healthcare programs, policies, and procedures
Collaborate with internal departments to resolve member concerns and ensure customer satisfaction
Accurately document all calls and interactions in the system while maintaining strict confidentiality and ensuring compliance with HIPAA guidelines

Qualifications and Requirements:

Highschool Diploma or GED required
1 year of customer service experience, in healthcare, insurance, or a call center environment
Knowledge of healthcare enrollment processes (Medicaid, Medicare, Marketplace, or commercial insurance) preferred
Proficient in using computers and navigating multiple systems (CRM, enrollment platforms, etc.)

Benefits and Perks:

Competitive pay rate of $17/hour.
Medical Benefits via contractor plan
Training & growth opportunity
Ability to work for a government entity

Your New Organization:

Our client is a local, non-profit managed care organization in Texas that provides affordable and comprehensive health insurance plans. They offer a variety of plans, including Texas Medicaid STAR, CHIP, and plans through the Health Insurance Marketplace, while focusing on improving the health and well-being of Texans by providing access to quality healthcare services and resources.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base salary rate for this position is $17/hour, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth

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Company Description

The Reserves Network is more than a staffing agency—we're a career partner. With a strong reputation for placing top talent across eight key specialties— Industrial & Manufacturing, Office & Professional, Accounting & Finance, Healthcare, Engineering, Executive & Management, Real Estate, and Information Technology—we prioritize your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals. When you join The Reserves Network, you're not just filling a position; you're building a career with a company that values your skills and aspirations.