Job Details

Customer Sales & Service Representative Manager

Employment Type: Full-Time

Work Style: On-Site Only (Hands-on leadership!)

Pay Rate: $65,000 + 5% Bonus

Join the Team Powering the Nation’s Biggest Events

At Smart City Networks, we’re the behind-the-scenes technology partner that helps bring over 3,000 major events to life each year—from Fortune 500 conferences and national trade shows to global summits and special events. For more than 40 years, we’ve led the way in delivering secure, reliable internet and telecommunication services to convention centers across the country.

Headquartered in Las Vegas, our 250+ team members are passionate about tech, teamwork, and providing top-tier service. With a 24/7 Network Operations Center supporting our nationwide clients, we make sure the show always goes on—and stays connected.

About the Role

As the Manager, CSSR, you will oversee Customer Sales and Service Representatives and Event Coordinators, ensuring seamless execution of sales, service, and operational support for events. You’ll take ownership of event preparation, staff scheduling, client relations, and customer service operations to uphold Smart City’s reputation for excellence.

This hands-on leadership role is perfect for someone with strong managerial abilities, exceptional problem-solving skills, and a passion for customer success. You’ll work closely with clients, exhibitors, facility management, and internal teams to ensure event service runs efficiently while fostering professional development within your team.

What You’ll Do

• Oversee customer sales and service for assigned shows and events at field locations
• Supervise CSSRs and Event Coordinators, ensuring effective team management and coordination
• Create staffing schedules and oversee exhibitor lists to maintain service efficiency
• Lead, direct, and motivate staff, managing attendance, performance, and professional development
• Ensure timely service, accurate billing, and strategic upselling to meet customer expectations
• Maintain awareness of major events and proactively allocate resources for operational success
• Attend pre-show conferences to assess client needs and align service strategy
• Represent Smart City Networks at facility meetings and off-site client events
• Manage the delivery, return, tracking, and inventory updates for customer-leased equipment
• Train, mentor, and develop staff, providing performance plans and coaching
• Oversee customer service desk operations and ensure accurate system input
• Resolve day-to-day customer service issues, billing disputes, and data entry corrections
• Communicate with other internal departments to streamline customer service functions
• Maintain office supply inventory and budget compliance
• Perform additional duties as assigned

What You’ll Bring

• Associate Degree required; BA preferred in Business or related field
• 5+ years of hands-on customer sales and service experience
• 2+ years in management role, leading customer service teams
• Experience in trade shows, event services, or telecommunications preferred
• Strong ability to manage teams, solve problems, and lead customer interactions
• Exceptional communication skills, both written and verbal, with strong negotiation abilities
• Proficiency in Microsoft Word, Excel, and customer service software
• Experience with ICVerify or similar credit card processing systems (preferred)
• Strong knowledge of telecom and electrical services for event operations

Perks & Benefits

We believe in supporting our employees—professionally and personally. Here’s what we offer:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Tuition reimbursement
• Employee wellness initiatives
• Life and AD&D insurance
• Short- and long-term disability coverage
• Supplemental accident and critical illness coverage

A Few More Things to Know

• You must be authorized to work in the U.S. (we are unable to provide visa sponsorship).
• Employment is contingent upon a successful background check.

Why Smart City?

We’re proud to offer more than just a job—we offer a place to grow. At Smart City Networks, you’ll gain valuable experience in the event tech industry, learn from skilled professionals, and be part of a team that thrives on collaboration and innovation.

We’re an Equal Opportunity Employer committed to building a diverse, inclusive workplace. If you need accommodations during the application process, please contact us at 702-943-6000.

Elevate the Event Experience. Lead with Impact. Apply Today!