Job Details

Job description

We are helping an on-demand, autonomous ride-hailing company hire a Mission Control Associate (Dispatch / Logistics) to ensure trips are running smoothly and safely from the service operations command center.

Must be able to type at least 60 WPMs. If unsure, please apply. We will send you a typing test before scheduling a call.

In this role, you will identify ways to maximize safety and service efficiency, including real-time management of fleet and crew allocation. You will also monitor areas within the vehicle’s operational design domain and put restrictions in place if certain areas should be temporarily avoided (e.g., civic events, signal alerts, or emergency scenes).

The ideal candidate has strong communication, problem-solving, and interpersonal skills, attention to detail, and the ability to handle multiple tasks independently.

Available Shift:
Sat. - Weds.: 9:30AM -6:00PM (40 hours per week)

As a Mission Control Associate, you will:

• Support commercial service operations from the service operations command center.
• Ensure all operational teams are ready for service by completing pre-mission startup checklists.
• Work cross-functionally to ensure the operation in your market is running smoothly.
• Be the first stop for basic vehicle troubleshooting.
• Create and escalate service disruption events via an internal ticketing system.
• Dispatch fleet response crews in the event a vehicle needs to be recovered and coordinate with other cross-functional teams for updates.
• Manage market configuration, like setting restricted areas and hours of operation.
• Assist with documentation and process improvement.

Requirements

• 1+ years multi-channel customer service experience, including working with a ticketing system (e.g. Jira, ZenDesk)
• Tech-savvy, possessing solid computer literacy/software proficiency
• Logistics, fleet ops, and/or dispatch experience
• Basic vehicle troubleshooting skills
• Proactive mindset and resourcefulness
• Excellent written and verbal communication skills

Preferred Qualifications:

• Autonomous vehicle experience
• Prior transportation command center exp (e.g. mass transit agencies, city/regional transportation systems, etc.)
• Leadership or supervisory experience