Job Details

Below is the Job Description for your reference:

Job Title - Service Desk Specialist
Location - White Plains, New York
Duration - 12 Months contract
Client - Direct Client
Client Job ID - IT - 1237

Work Schedule

• Monday through Friday ONSITE at WPO The team has multiple shifts from 7:00 am – 11:00 pm.
• Candidates may be required to work later shifts. 7.5 hour work day with .5 hour unpaid lunch
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Project Overview:

• We are seeking a highly motivated and skilled IT Service Desk Support Analyst to join our dynamic IT support team.
• This role involves professionally fielding service desk requests via telephone and email, documenting end user information, and resolving computer issues immediately.
• The analyst will escalate calls to appropriate IT support groups, troubleshoot various issues, provision mobile devices, and provide technical assistance to mobile device users.
• Additional responsibilities include distributing Iron Key Devices, performing password resets, and installing software during both regular and extended work hours.
• This comprehensive role demands a combination of strong customer service skills, technical proficiency, and the ability to effectively manage and support IT hardware, software, and mobile devices.

Job Functions & Responsibilities:

• Assist with projects such as end-of-life replacements and device recycling.
• Provide technical assistance for mobile devices.
• Field service desk requests and document user information.
• Resolve computer issues and escalate calls when necessary.
• Support Iron Key Devices, video conferences, password resets, and software installations.
• Supporting Windows 10 & 11, MS 365 Products.
• Technical troubleshooting and support for various devices and software.

Skills:

• Customer service and technical support.
• Analytical and mathematical abilities.
• Proficiency with Microsoft Office products.
• Communication and interpersonal skills.
• Independent working ability.
• Familiarity with mobile operating systems and MDM solutions.
• Experience with ITSM tools (preferably ServiceNow).
• Experience supporting iOS mobile devices and managing mobile accounts.
• Proficiency with Microsoft Office 365 products.
• Strong mathematical and analytical abilities.
• Exceptional communication and interpersonal skills.
• Ability to work independently.
• Familiarity with Mobile Device Management (MDM) solutions and mobile operating systems.
• Experience with remote phone support and troubleshooting various hardware and software issues.

Education & Certifications:

• High school diploma with 5 years of experience in an analytical role, or an associate degree in Information Systems with 2 years of experience.
• Minimum 4 years of experience in IT support or technical roles.