Job Details

Job Title: Carpet Cleaning Technician

Location: Seattle, WA

Job Type: Full-Time

Reports To: Operations Manager/Owner

Job Summary

The Carpet Cleaning Technician is responsible for delivering high-quality carpet cleaning services with a focus on customer satisfaction. This role involves performing cleaning jobs, managing customer communications, handling invoicing and scheduling through the mobile app Housecall Pro, maintaining equipment, and continuously expanding professional knowledge through ongoing training. The ideal candidate is detail-oriented, has strong customer service skills, responsible, and motivated to ensure that every job meets the high standards expected by our clients.

Key Responsibilities

• Job Performance:

  • Execute carpet cleaning services at various residential and commercial locations with efficiency and a high standard of quality.

  • Ensure that all cleaning jobs are completed according to established protocols and customer requirements.

• Customer Communication:

  • Engage with customers professionally and courteously both on-site and over the phone.

  • Address customer questions and concerns promptly to ensure satisfaction and build lasting relationships.

• Housecall Pro Management:

  • Utilize Housecall Pro for scheduling appointments, invoicing, and maintaining open lines of communication with customers.

  • Update job status and customer records in real-time to keep the office informed of daily activities.

• Equipment Responsibilities:

  • Follow a strict maintenance schedule for all cleaning equipment to ensure optimal performance and longevity.

  • Conduct routine inspections and minor repairs as needed.

  • Track down and retrieve any equipment left at previous job sites, ensuring that all assets are accounted for and returned to the company’s inventory promptly

• Professional Development:

  • Actively participate in training sessions and classes that expand expertise in carpet cleaning techniques, safety protocols, and customer service best practices.

  • Stay informed about industry advancements to continuously improve service quality.

Qualifications

• Experience:

  • Proven experience in carpet cleaning, janitorial services, or a related field is preferred.

  • Experience using scheduling and invoicing software (experience with Housecall Pro is highly beneficial).

• Skills:

  • Strong communication skills, both written and verbal.

  • Excellent organizational and time management skills.

  • Ability to work independently and as part of a team.

  • Detail-oriented with a commitment to quality and customer satisfaction.

• Physical Requirements:

  • Ability to lift and move heavy equipment.

  • Comfortable working on your feet for extended periods.

• Education/Certifications:

  • A high school diploma or equivalent is required.

  • Certifications in carpet cleaning or related fields are a plus.

  • Commitment to ongoing education and training in the industry.

Benefits

• Competitive salary with performance-based incentives.

• Health, dental, and vision insurance options.

• Paid time off and opportunities for overtime.

• Ongoing training and career development programs.

• A supportive work environment that values excellence and continuous improvement.

Application Instructions:
Interested candidates should submit a resume and cover letter detailing their experience and why they are a great fit for the role. Applications will be reviewed on a rolling basis.