Job Details

Nature & Scope:

Positional Overview

Under the direction of the Customer Service Supervisor(s), CSRs are the primary customer contact responsible for all telephone inquiries. CSRs open and manage customer accounts, processes payments, and opens cases on behalf of customers for further research. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Role & Responsibility:

Tasks That Will Lead To Your Success

· Assists customers with the account opening process.

· Accurately explains the terms/conditions and policies/procedures relating to the account.

· Processes account payments, perform cash out process at end of shift

· Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.

· Performs account maintenance, including account changes, adjustments, and statement requests.

· Contacts customers for additional account information.

· Assists in problem correspondence as required.

· Prepares reports including CSR Daily Activity report and cash out report.

Skills & Experience:

Qualifications That Will Help You Thrive

· High school diploma (some college preferred) and a minimum of 2 years’ experience in delivery of customer service and support programs

· Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

· Great problem solving skills, time management, organizational skills.

· Ability to multitask

· Able to be flexible to work varies schedules between 7:00am – 8:00pm M-F and Sat 8:00-2:00pm.