Job Details

SCOPE AND PURPOSE:

Resident Services Administrator is responsible for providing administrative support to the Community Manager by handling Office of the Building operations in accordance with the standards set forth by Douglas Emmett.

DUTIES AND RESPONSIBILITIES: Include but are not limited to the following, as other duties or projects may be assigned

GENERAL OPERATIONS

• Greet visitors to the office
• Answer telephones
• Dispatch engineering to handle tenant service requests
• Follow up on tenant requests to confirm timely completion of work
• Open, date stamp and distribute mail and deliveries
• Contact tenants who are late paying rent
• Prepare tenant memos
• Prepare monthly reports including leasing report, stacking plan, deal list, tenant contact list, emergency contact list and delinquency report for Community Manager review and approval
• Coordinate tenant welcome packets and tenant events with Community Manager and vendors
• Research and make recommendations to Community Manager for more cost-effective and efficient methods of performing administrative duties
• Special projects as directed by Community Manager

TECHNICAL PREREQUISITES

• Must have high school diploma or GED
• Must have intermediate level knowledge of Word and Excel
• Strong written and verbal communication skills
• Projects a professional image by meeting Douglas Emmett dress code standards
• Ability to communicate in a clear, positive and professional manner with tenants, employees and vendors
• Ability to exercise good judgment and professional demeanor when interacting with building management, tenants and vendors
• Ability to work well under pressure, prioritize multiple tasks and consistently produce high-quality accurate work
• Team player attitude
• Strong customer service orientation

PHYSICAL REQUIREMENTS

• Primarily sedentary work involving regular use of keyboard and telephone. Should be able to sit for long periods of time
• Occasionally ascend stairs or step stool
• Occasionally lift and carry 5 – 10 pound parcels
• Periodically deliver correspondence to tenants within the building