Job Details

We are looking for a dedicated and enthusiastic Live Chat Agent to join our fast-paced customer service team. In this role, you will be the digital voice of our brand, delivering real-time support and building positive relationships with customers through our online chat platform. Your mission is to ensure that every customer interaction is seamless, helpful, and leaves a lasting positive impression.

This position is ideal for someone with excellent written communication skills, a strong problem-solving mindset, and a genuine passion for helping others. You will be working in a collaborative environment where customer satisfaction is at the core of everything we do.

• Respond to customer inquiries promptly and professionally via live chat

• Resolve customer issues efficiently, ensuring a positive and empathetic experience

• Guide customers through website navigation and the use of our services or products

• Document customer interactions and feedback accurately in CRM systems

• Escalate complex issues to the appropriate team when necessary

• Identify recurring customer concerns and provide feedback to improve support processes

• Collaborate with other departments to resolve issues and share customer insights

• Stay updated on product features, service policies, and digital support tools

• Prior experience in customer service, ideally in a live chat or online support role

• Excellent written communication skills with strong grammar and attention to detail

• Proficiency in using chat platforms and CRM systems (e.g., Zendesk, Intercom, Salesforce)

• Strong multitasking abilities—able to manage multiple chats while maintaining quality

• Ability to problem-solve quickly and make informed decisions independently

• A friendly, customer-first attitude with a focus on building loyalty

• Flexible availability, including evenings, weekends, and holidays as needed

• High school diploma or equivalent required; additional training or certification is a plus

• Competitive hourly pay or salary

• Flexible shift scheduling and remote work opportunities

• Onboarding and continuous training support

• A supportive, team-oriented work culture

• Growth opportunities within the customer experience and operations departments

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