Job Details

IMMEDIATE OPENING - Full Time Guest Services Representatives (Front Desk) at Resort Management & Consulting Group.

Pay rate: $16.00 per hour.

We are searching for employees with outstanding customer service skills!

Your duties will include:

• Handling check-in and check-out procedures, assign rooms, and enter guest information into the property management system. Our goal is to make the check-in / check-out procedure is as smooth as possible.
• Ensure that every interaction with an owner or guest is a positive and memorable experience.
• Input information into the system to update and maintain record of reservations and availability.
• Review expected check-ins and check-outs, noting special requests, etc.
• Greet owners/guests courteously when registering into the resort.
• Confirm unit availability and assist guests with reservations or changes.
• Collect and process payment for unit rentals at check-in.
• Receive and hold packages, deliver messages to owners, guests, and resort staff.
• Sort and distribute incoming mail.
• Answer all telephone calls professionally and transfer as needed.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel. Relay pertinent information to incoming shift.
• Prepare and consistently restock the front desk with supplies, including preparing arrival packets.
• Maintain clean work area.
• Provide information on area attractions, resort amenities, rates, and special programs.
• Report any unresolved problems with owners/guests to management.
• Regular attendance, grooming standards, and safety guidelines established by the company and resort are essential to the successful performance of this position.
• Clear understanding of all resort emergency procedures.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent. Bilingual a plus.
• Previous customer service experience.
• Excellent computer skills (MS Office, Word, Excel).
• Proficient in English language / interpersonal skills.
• Ability to communicate both verbally and in writing.
• Courteous and professional attitude needs to prevail when handling upset owners/guests and difficult situations.
• Easily adapt to schedule changes and ability to cover shifts on short notice to meet business demands.
• Ability to multi-task assigned responsibilities and prioritize duties.
• Ability to stand or sit for long periods of time (8-hour shifts or more).
• Ability to lift a minimum of 35 pounds.