Job Details

We are seeking a fashion retail manager that has experience curating a shopping experience for our customers. Someone who enjoys the art of styling with the science of sales and who can lead a team that understands fashion that is unique and personal.

Customer Service:

• Create a comfortable and welcoming environment, establish genuine connections with customers, offer help with product, fit and styling techniques.
• Learn the customer's preferences, style needs and shopping habits to build lasting relationships and trust. Anticipate their needs and shopping habits before they are expressed.
• Equip your team with the knowledge and confidence to deliver consistent, high quality service. Continue a culture of attentiveness and proactivity.
• Add value through styling by offering suggestions that make customers feel confident and excited.
• Maintain a clean, organized and styled store. Presentation is a silent form of customer service that speaks volume of who we are as a brand.
• Stay current on inventory, fits, fabrics and styling trends so you and your team can offer knowledgable confident guidance to the customer.

Skills:

• Proven experience in a managerial role with the fashion clothing retail industry.
• Strong background of styling, fashion knowledge, and fitting room experience.
• Excellent customer service skills with the ability to handle multiple customers at a time.
• Experience in training and developing staff.
• Proficient with social media, retail point of sale and systems.
• Manage special events during store events and after hours as needed.
• Check incoming product to ensure deliveries match purchase orders. Inventory is managed and merchandised in a timely manner.
• Leads by example to inspire and motive others.