Job Details

We are seeking Member Service Representatives with open availability

Mountainside Fitness offers unique benefits to our employees including:

• Complimentary membership with deep personal training discounts
• Onsite Childcare- bring your kids to work with you
• Consistent work schedules that DON'T change from week to week
• Flexible pay schedules for hourly employees- Get paid when you need it
• Incredible growth opportunities- 100% of Mountainside General Managers were promoted from within.

Compensation comprised of hourly and commission

Qualifications and Job Responsibilities:

Effectively tour and sign-up prospective members (reference the tour check sheet) & provide accurate & thorough information about the Club
Have each toured member completely fill out guest/Prospect card (signature required)
Complete data input of tour information into the system
Set up assessments for members. Follow-up courtesy calls to members.
Accept cancellations and question canceling member’s reason in a tactful, caring manner.
Prompt arrival for shift (recommend arriving 10 minutes prior to shift start time)
Dress according to Club policy to present a conservative and professional appearance
Attend to the needs of members and guests, providing excellent and friendly customer service
Charge and collect the correct fees for guests, memberships, etc.
Complete appropriate paperwork completely and accurately: agreements/contracts, cancellations, holds, billing problems, etc.
Avoid absenteeism and follow department protocol for time-off, shift changes, and illness
Adhere to policies and procedures as specified by the Employee Handbook
Be able to work successfully towards goals set by Sales Manager
Be able to successfully maintain percent for sign-ups and fitness assessments
Other job-related duties as assigned by Manager