Member Advocate
Standard
S&S Employment Partners

Des Moines, IA


Category

Business

Job Type

Full_Time

Salary

18USD - 20USD per hour

Posted Date

July 15, 2025


Job Description

Job Description

Job Description

Member Advocate / Member Services / CSR with 2+ yrs Health Insurance exp, CSR– Fast-growing healthcare provider seeks multiple Member Services Advocate with experience in healthcare or health insurance to assist members at their offices in Des Moines, IA.

This is a full-time temporary-to-hire opportunity where you will earn up to $20.00 per hour based on your experience. You will work daytime hours Monday - Friday 8:00am to 5:00pm.

    Some of your responsibilities as a Member Advocate include:

    • Building strong professional relationships internally and externally
    • 12 – 15 incoming and outbound calls daily
    • Accessing a provider
    • Scheduling procedures/appointments
    • Interpreting invoices received from medical providers
    • Documenting required information into database
    • Assisting and educating providers on the client benefit plans
    • Problem solving in real time or through timely follow up with the member
    • Meeting performance goals in the areas of efficiency, call quality, provider satisfaction, and attendance
    • Understanding of products and the multiple levels of benefits within each product

    To qualify for the Member Advocate position, you must have a healthcare or health benefits background and the following:

    • High School Diploma, GED, or equivalent working experience
    • Knowledge of Windows PC applications and ability to learn new complex computer systems
    • Ability to multi task
    • Flexibility with your schedule to work overtime and/or weekends as needed
    • Bilingual is a plus
    • 1 year of customer service experience and/or 1 year of office, call center, or phone support experience preferred

    If you’re a motivated problem solver with ability to multi-task then please submit your resume for immediate and confidential consideration.

    We are an Equal Opportunity Employer.

    Company Description
    Here at S&S Employment Partners, we wanted to create an employment service company that stood by what we believed in, and for us, that wasn’t just about finding individuals jobs; it was about finding individuals the RIGHT jobs. We believe that everybody has their perfect fit and have made it our mission to help you find yours. We care about the growth and well-being of the Greater Des Moines Metro area, and want to give back to our local community by stimulating and empowering the job market with passionate individuals. We promise to provide you with opportunities, knowledge, and insight that you deserve. S&S Employment Partners is passionate about people and driven by your success.

    Company Description

    Here at S&S Employment Partners, we wanted to create an employment service company that stood by what we believed in, and for us, that wasn’t just about finding individuals jobs; it was about finding individuals the RIGHT jobs. We believe that everybody has their perfect fit and have made it our mission to help you find yours. We care about the growth and well-being of the Greater Des Moines Metro area, and want to give back to our local community by stimulating and empowering the job market with passionate individuals. We promise to provide you with opportunities, knowledge, and insight that you deserve. S&S Employment Partners is passionate about people and driven by your success.
    Ad Information

    83d2b6f8

    $0.08

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    Standard

    USD

    System Information

    July 17, 2025 23:47

    July 18, 2025 08:44

    July 18, 2025 08:44