Job Details

• Job Description Summary

  The company is currently looking for a full time Counter Sales Representative to provide efficient customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs. In addition, the Front Counter Associate will maintain an organized, clean and inviting store showroom.

Job Description

• Greets walk-in customers and answers questions clearly and competently.
• Upholds a friendly demeanor while working with customers and co-workers whether in person, on the phone or email.
• Maintains a professional and inviting atmosphere. 
• Learns and teaches customers about products; assisting sales in the showroom.
• Demonstrates new methods and products to customers in the showroom.
• Interacts with customers and fellow Customer Service Reps, demonstrating professionalism.
• Conducts daily sales transactions and makes the deposit.
• Promptly process orders error free, with specific attention to credit information.
• Stocks shelves in showroom and stockroom.  
• Answers phone, returns calls, and calls on past due accounts.
• Places reminder calls to class attendees.
• Handles coordinating/set up/cleanup of educational classes.

Additional Job Description

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Strong knowledge of customer service ethics, principles and procedures.
• Must have a valid driver’s license or identification card.
• Bilingual in English and Spanish is a plus.
• Experience in janitorial, big-box store, restoration, remediation, carpet cleaning, or installation companies or products – bonus
• Cash handling experience.
• Proficient in administrative and documentation procedures.
• Competent with working on a computer; must be familiar with MS Suite.
• Strong communication skills: written and verbal.
• Ability to multitask and work well in a fast paced environment.
• Must be able to lift 50 pounds on a regular basis.
• High level of organizational skills with great attention to detail